POOHSUE41 wrote: I have had to deal with the same issues lately! I contacted the Fcc because of billing charges and also reported in the complaint about the rude customer service. I also took the time to email the leaders as well as the ceo. The reps need to be trained! Now not all of them are nasty but over a majority of them are.

I have never been spoken to rudely by a Verizon rep. Maybe it is because when I call (which is rare) I am nice to them.