@Claudialopez1284

I am terribly sorry that you never received a response since our last direct message to you last month. It’s important that we quickly address this wireless concern for you. I sent you another Direct Message. I will await your reply for further assistance with your service in your area.

AnthonyTa_VZW
Follow us on Twitter @VZWSupport

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!