In May I went online to check about switch carriers, I spoke with an online chat agent and after a lengthy discussion clarifying the rates, charges, discounts, phone cost etc decided to switch. I did have a copy of the chat sent to my email but it did me no good. I was promised things in that chat and by 2 other agents after that when trying to get what was promised but after waiting for the 2 to 3 billing cycles the amount was still $24 more than quoted. After contacting Verizon customer service again was told it was a miscommunication by the agent and they couldn't do anything but lower my plan to get the price and they couldn't find the chat I had even with the reference number. I feel lied to I wouldn't have switched at this time due to the fact it would have raised my bill but now I'm stuck with a higher bill, less GB's with nowhere to turn. What if anything can I do?