i have been having the same problems.......and being a verizon customer for almost 3 years now i am here to tell you that it will happen alot, i am currently having the problem it has been almost a week sincei  have first told tech support about it and yesterday they tell me it may be yet another week before they get it fixed. To top it all off THIS IS NOT THE FIRST TIME this has happened it happens pretty often, im sick of it my verizon/my network is the worst phone company i have ever had........my advice to you is get a new provider like AT&T or sprint {edit}