*228 option 1 REPROGRAMS your phone. Sometimes it can be of help in situations like this, but as I said before you'll want to do *228 option 1 with your old phone OFF. The type of situation that you have usually occurs when porting a number. so during the process of the port you may have kept your old phone on, which could have possibly caused this to happen. But try *228 option 1, old phone off and you should be good to go. If not, you'll need to call Tech Support so they can make sure that your number with Alltel has been fully disconnected and that your number is configured to the right MEID for your new phone.