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Wheresmycake wrote:

I have 4 phones on my plan, my daughters phone has unlimited text plus 500 - yet every text she sends or recieves counts against her 500 out of network texts - even though a majority of them are from the other 3 phones on our plan. Right now it shows that she has used 388 of her 500 out of network texts and the detailed usage clearly shows close to 300 of these are in network and mostly from one of our other phones. I'm getting a little tired of being ripped off with these huge overages on every bill because I'm being charged for text messages that are supposed to be part of the "Unlimited" package. When I had the unlimited package from Sprint it was exactly that - unlimited no matter what carrier; I can't even get Verizon to honor their misnamed version of Unlimited.

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If you are getting overages, and those overages can be shown to be due to M2M texts not being applied to the unlimited side, then you should get a credit for the overages. 

If she has recently added the 500 out of network + M2M unlimited plan, and it was added in the middle of the billing cycle, pro-rating would be in effect and could cause overages....

From this point on,  however, M2M should be unlimited, and if it isn't showing that way, then check with CS to see if the "switch" has been set, as budone said.  If the plan is clearly on her number (check billing to be sure it is applied to her phone) and you are still being charged for the messages, print out the billing detail that shows that and you should get credited.