I was also told AIM has no live support but then I tried contacting AOL and they told me they dont handle AIM. I had to go to the AIM website and scroll through the help section to see if anything there can answer my question. If AIM is AOL Instand Messenger then why doesnt AOL handle it? Im confused there. But I was never told about the server being shut down. I also feel second class customer to Verizon because of how they are handling this. Could verizon give us a new number under them to where we could register the phone all over again with AIM to see if that works?