I tried calling CS the other day and after almost 30 mins on hold and going through about 6 people, I finally spoke to a tech support person. The only info they offered was that they shut down the Alltel server that was sending these texts to our phones. they aid I should contact AIM. AIM has no live support. I don't see where this has anything to do with AIM. The company I work for has dozens of Verizon phones and this works fine for them. The only folks that are having this problem are the former Alltel customers. I fell like a 2nd class citizen to verizon. The rep said that those worked because they were verizon phones. I told her mine should work then as I am now a verizon customer as that is who I write a check to each month. She was useless. I did submit an email inquiry yesterday and got a message that I would get a response back in 24 hours. I still haven't gotten anything either.