Those details are appreciated. Let's complete a Device Health Check, and see what that tells us. Please click this link and follow the steps: http://spr.ly/6606GIb9Q Please let me know those results.

Additionally, I would like to discuss some additional troubleshooting steps. Tell me, since updating the software, has a factory data reset been completed? If not, it's a great way to resolve device issues, especially after a software update has been completed. In addition, the process s much quicker than in the past. Here's how to get that done: http://spr.ly/6601GIb9L