Re: Text Online very difficult to use
vzw_customer_support
Customer Service Rep

Thank you for the clarification. It appears you are referring to the text online service via My Verizon. (see link below) This service does not guarantee delivery to non-Verizon phone numbers. May I ask, are you experiencing this issue with numbers outside our network? Do you have any pending updates on the PC that you are using?

 

https://www.verizonwireless.com/support/knowledge-base-54302/

 

JoshuaC_VZW