This past Thursday, I went into our local store rather than deal with CS over the phone again. The rep was helpful, but stated that since the Premium block was applied *AFTER* I had started receiving the texts from 47941, then I would continue to receive them (since I had "opt-ed" into receiving them).   He stated the CS should have told me that - BUT he wouldn't remove the latest 9.99 charge, which is completely ridiculous, even after I mentioned the phone rep was inconsiderate. He told me to go online, temporarily remove the block, then text, "stop, quit, cancel, unsubscribe" to the number, and then immediately reapply the block. He reassured me that I would not be charged additionally, though my confidence in the company is non-existant at this point.

Kelly