Re: Horrible Service Experience and Rude Customer

Community Manager
Community Manager

We want you to have the service you depend upon, EMIGIM94. Sorry to hear about the current circumstances but want to help as much as possible. We do offer a variety of plans to meet our customers needs. I understand that things happen and want you to know that we have processes in place to help. You can learn more about our Promise to Pay feature which can help keep the service active after a due date is missed: https://www.verizonwireless.com/support/promise-to-pay-faqs/ Is your service currently active? If not have you spoken with our Financial Service Team at 1-866-266-1445? You deserve a world-class experience, we appreciate the opportunity to help in any way possible. ChrisM_VZW

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