It works...sometimes. Not fully.

I am continuing to have the same issues with the phone/desktop synchronization. It is haphazard in its function. Some phone texts make to the desktop; some desktop messages make it to the phone; some desktop messages make it to the recipient; some messages are synchronized.

The phone texts make it to the recipient....I think.

No rhyme or reason for when it works and when it does not work.

No rhyme or reason in Verizon C/S understanding/or lack thereof.