Help is here for you... !
We can provide the answers you need.
I apologize for...
There is currently a compatibility issue...
We do not have an ETA at this time.
I apologize for any inconvenience...
We are terribly sorry for the trouble...
Thank you for your patience...
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It has already been over a month since this problem started affecting nearly everyone and @vzw_customer_support has only just recently even acknowledged that it is Verizon's FAILURE!

These AI bots in "Community Manager" offer lots of "words of sympathy",
lots of "reinstall" advice,
lots of "is your computer plugged in?" type of questions.

"Sorry" is worthless.
We don't need a psychaiatrist's couch with lots of "And how does that make you feel" words.

Please, STOP these worthless "Community Manager" words.

Put some of the $$thousands of dollars$$, that each of us members pay annually, into FIXING the problem.

"...low-single-digit growth from 2018’s $130.1 billion." (Barron's)
"...expected 2019 adjusted earnings per share to hold steady from 2018 at $4.71".
Considering the size of Verizon, perhaps taking one cent away from shareholder earnings, to put into fixing the Verizon Messages FAILURE, could hire $$Millions$$ worth of skilled "problem solvers"?