- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Along with my $39.99 Basic individual plan, I purchased the $10 a month 500 texts & unlimited M2M pack. This is what my first bill says:
Under the monthly access charges section of my bill, it says:
500 MSG Allowance + Unl IN MSG 06/25 - 06/25 . $32
500 MSG Allowance + Unl IN MSG 06/26 - 07/25 $10.00
Under the usage section of my bill it says:
Data Usage Allowance Used Billable Charge
Unlimited M2M TXT message (06/25 - 06/25) unlimited 1 -- --
TXT/PIX-FLIX (06/25 - 06/25) messages 16 52 36 3.60
Why is it charging me $3.60? does it mean i'm only allowed to use 16 of my 500 texts a day?
If anyone knows why my bill says this, please reply. My first bill is already so high, so anything would help.
Thanks in advance!
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
According to what you have listed there, it looks like you did an on demand feature change which caused you to have a prorated charge and allowance for the 25th. For the 25th, you used 51 text messages, but due to the on demand prorations, you were only allowed 16. The full package started over on the 26th.
If you called in to Customer Service, they should have backdated you to cover your texting and prevent overages. This is an error on their part and you can receive a credit for the balance. However, if you made the change yourself through My Verizon and did it On Demand, then these are valid charges.