We're sorry hear you've had this experience as our goal is to fully assist you with your device questions and concerns. Let's see what we can do. There's a forum that may be helpful with resolving this issue as another iPhone use experienced a similar issue and resolved it by changing the region on the iPhone https://support.apple.com/en-us/HT201389. Here's the link to the forum https://community.verizonwireless.com/t5/iPhone-X-Xr-Xs/Not-receiving-short-code-sms/td-p/1078769. Let us know if this help. To clarify, are you not receiving notification for all apps and services?  

CoreyM_VZW

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