My God, are you guys (Verizon Support) even reading the thread????
You are asking the same Questions ... over & over & over!
It's NOT the devices we are using ... its the Verizon Message+ app, software, whatever we install on our Windows 10 computers. Here's the problem ....
IT'S NOT SYNCING!!!! and it's not cosistently sycing on the Messages+ through the Verizon website either.
It went from working one day (for over a years on the same cell phone and computer), to NOT Syncing at all!! That's it.