Re: Group Messages showing "Downloading"
vzw_customer_support
Customer Service Rep

I would be deeply concerned if I was having the same issue with my multimedia messages in group texts, CRNJ1994. Thank you for providing the make and model of your device. We want to make sure we troubleshoot this concern properly. Does this happen while on Wi-Fi or the cellular network? Do you receive some type of error message? Is this happening when the text message is from an Android or Apple device? Are you using the Message+ app or the original texting app that came installed on the device? Is your app up to date? Can you please clear the app cache as well? Here is a link as well: http://spr.ly/6601EWGp5 . Please let us know if these steps help. We look forward to hearing from you.

 

MarshallP_VZW