Re: Group Messages showing "Downloading"
vzw_customer_support
Customer Service Rep

It’s critical to be able to rely on messages to work, jeffreamartin. There’s no way we’d want you to have to consider leaving the Verizon Wireless family, and so we’ll do all we can to ensure full resolution of the group messaging issue you’re having. We appreciate all the information you’ve given and would like to clarify a few things, since you mentioned you’re having the same problem as others in this thread. Contributors to this thread have narrowed this down to a group MMS that originates from an iPhone user. Is this also the case for you, or does this happen to all your MMS group messages, all the time, and in all places? When did it start happening to you? Include details such as dates, “when I got a new device,” “When my phone’s operating system updated,” etc. Also share more detail regarding what happens with pictures when they’re being sent. Lastly, be sure to run any testing when connected to the data network, as both MMS and picture messaging require data (non-Wi-Fi) connections.

 

GeorgeS_VZW

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