Lets face it ... the person from Verizon responding to this thread doesn't understand what's going on because they aren't on the USA network.  

The other reason they don't know what's going on is the advice to reset things for primary app or reset the phone ... and that makes NO SENSE when we're sending Group Texts out through the Message+ App to people using phones on multiple networks, using older phones, older versions of Apps and ... some of those phones are iPhones that don't have the Message+ App ... yet they still get the texts, pictures and video's we're all sending.  

The issue is why does only ONE person not get the texts we're sending.  In some Groups that person has an Android phone, in another group that person has an iPhone, and in some mixed Groups a person can receive texts, pictures and videos in one group, but not the other.  

Message+ doesn't seem to have an answer, nor do they have the staff who is tech-savy for the American multi-network, multi-phone, system.  Another Verizon failure.  

I know I sound so negative ... but let's face it ... several months of the same complant spelled out in multiple forums and multiple ways ... and there's no simple answer ... means they don't care.