SMS message status

Kells77
Miembro

I understand the difference between "sent" and "delivered" in the SMS message info .  However, why would some messages stay "sent" , never switching to "delivered" ?

 

Etiquetas (4)
0 Me gusta

Re: SMS message status

bearone21
Leader

message hasn't been delivered, phone may be off.

0 Me gusta

Re: SMS message status

Customer Service Rep

Kells77, I can understand your concerns with regards to the delivery confirmation. Yes, bearone21 is right that the messages may not have been delivered or the phone is off. Another concern would be that the receiving party may have delivery confirmation disabled. Does this provide clarity?

 

AlbertoR_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Me gusta