Re: Message+ update = No Stickers
vzw_customer_support
Customer Service Rep

HollieNelson,

 

Emojis are too much fun to not work properly, so let's make sure you are able to use them when you want in your Message+ application.

 

The first thing I would like to check on would be making sure your Messages+ application is up to date. If you go into the Play Store (application download store), you'll want to type in Messages+, and when you get your search results, it'll either say Uninstall or Update. If you are already up to date, we can move on to the next step.

 

The next step to take would be to Force Stop the application. You can do so by following the link here: http://spr.ly/6585D4b7X. You won't lose any of your information, so don't worry about that, this simply is like rebooting or restarting the application itself. After completing this, power your device down fully, leave it off for a minute or two, and then power back on and let us know if the same issue occurs. Just in case here are the instructions on how to do this step: http://spr.ly/6587D4b7Z.

 

Let us know how this works for you.

 

Ryan_VZW
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