LOLRKO, I appreciate the detailed description of your error and multiple attempts to correct your 403 Forbidden message when accessing Verizon Messages via your online My Verizon account. To have this ongoing issue for years is unacceptable and I want to help ensure we move forward with a proper resolution. The last thing I would ever want is to lose you as a customer, it's important you get the service you deserve and pay for. I want to help mend your trust in us and that we do take your service concerns seriously.

There's quite a red flag if you can't even access your Verizon Messages app on your phone. What make and model phone do you have? When's the last time you were able to access the app on your phone? Have we ever filed any internal IT ticket to help correct this issue in the past?

To better assist and since I appreciate your time, I've sent a Direct Message to your inbox so we can further discuss this issue. I look forward to hearing from you soon. Thank you!

AlanS_VZW

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