Hi,

The problem is that the only way to "uninstall" the app on a Mac is to drag

the application to the trash. Preference files are not retained. If you

delete the app and then reinstall it from the Mac App Store, you'll find

yourself in the same situation before the uninstall. I'd be happy to

delete the preference files, but I don't know where they are. If you let

me know, I'll delete and try to relaunch the app. Currently I'm just in an

endless loop of "Disconnecting device & erasing data." Nothing is erased.

Best,

Ken

On Tue, Oct 16, 2018 at 9:22 AM vzw_customer_support <