Re: Not receiving group messages outside of Message + app
vzw_customer_support
Customer Service Rep

Dannlori, we want to make sure that you and your sister can send and receive group text messages without any issues. Just to make sure that we're on the same page. You and your sister are not using Messages+, and you're still not able to send/receive group messages? With the Message+ application, there are two different ways to create a group message.

 

If you open Message+ and tap on the Pencil icon in the lower right, this will open to where you can compose a new text message. To send a group message, in the "to" field start typing the contacts name that you want to send it to. This will create a standard group message.

 

Group Chat lets you add or remove members, assign administrators within the group, add avatar and background, and more. A group can have up to 250 participants.

You can create a Group Chat by tapping the Pencil icon.

Creating a new group lets you customize the conversation for that group with a unique background, avatar, and name.

 

Note: If you switch to a messaging app other than Verizon Messages (Message+), you won't be able to access your Group Chats. (https://www.verizonwireless.com/support/verizon-messages-faqs/#gc-settings). Does this make sense?

 

KevinR_VZW
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