Hooters3458, we certainly want to explore all troubleshooting steps available to turn this experience around and we would be happy to help today.
Just for clarification, are you accessing MyVerizon through the app or a desktop? May we please have the make/model of your current phone? Have you made any changes recently (software update/upgrade) to your account? Please reach back out to us when you have the opportunity and we will be ready to continue helping.
SteveR_VZW
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