Re: Verizon Messages Desktop App does not sync to phone
Not applicable

Hi RGELSER

Please review this PC User Guide to make sure that you are using the correct PC App version for your Windows OS.

PC - Use Messages+ on your desktop PC

If you are NOT, please follow the steps on the User Guide to install the correct app version.

If you ARE, please disconnect the PC app from your phone and re attach it to get a new PIN and start fresh.

DISCONNECT APP FROM PHONE:

On Phone app, go to Main Menu

>Settings

>Manage Devices

>Select 'disconnect' next to the PC in the list of connected devices.

Then,

Return to the PC

Open the app

Select 'Get Started' to have a new PIN sent to you to do a fresh connection.

If the issue continues, after the above steps have been exercised, please let me know.

Thanks,

ALIE

VZMESSAGES