Re: Verizon Messages Desktop App does not sync to phone
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Not applicable
07-21-2016
01:08 PM
Hi RGELSER
Please review this PC User Guide to make sure that you are using the correct PC App version for your Windows OS.
PC - Use Messages+ on your desktop PC
If you are NOT, please follow the steps on the User Guide to install the correct app version.
If you ARE, please disconnect the PC app from your phone and re attach it to get a new PIN and start fresh.
DISCONNECT APP FROM PHONE:
On Phone app, go to Main Menu
>Settings
>Manage Devices
>Select 'disconnect' next to the PC in the list of connected devices.
Then,
Return to the PC
Open the app
Select 'Get Started' to have a new PIN sent to you to do a fresh connection.
If the issue continues, after the above steps have been exercised, please let me know.
Thanks,
ALIE
VZMESSAGES