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Hi there, thanks for the reply.
When I'm in a location that has cellphone service, I use my Samsung S7.
I have noticed that certain messages are missing from the app ever since
I started using it (about 6 months ago). I will attach a couple
screenshots below so you can see that the app is indeed missing
messages. As I mentioned previously, the big problem is that since
October I have been working in Antarctica where there is no cell service
or wifi, so I can't use my phone...I must rely on the app on my laptop
to send/receive messages. This means that I don't know exactly how
many messages the app is missing, b/c I can't cross-check with my
phone. The only way I know I've missed a message is it the sender
mentions it in a later message that I actually do receive on the app.
Thanks for any suggestions to remedy this.