lgtechlover, we appreciate all the infomration you have given us. You definitely covered all bases in regards to troubleshooting this issue. When you said you did a factory reset, are you referring to a full reset of the device itself? This may need to have ticket put so our app team can look into it for you. We sent you a Private Message so we can get more account specifics. Also, Thanks SuzyQ for lending a hand on this.
AnthonyM_VZW
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