earlyamtextsareannoying,

I'm sorry to learn you're having a problem connecting to the Prepaid service, that's not the experience we want you to have and certainly don't want to lose you due to this. The only phone number to contact the Prepaid Department is 611 from your cell phone or 888-294-6804; please allow the automated system to finish telling you the options before making a selection.

AdaS_VZW
Follow us on Twitter at @VZWSupport