Hello,

Thank you Community Members for being eager to assist this customer and providing very helpful troubleshooting information.

Charvida, at this point, and since the recommended troubleshooting did not resolve the issue, we encourage you to contact our Technical Support department directly.  From an alternate phone, please call 1-800-922-0204, option 3 for assistance and have your device with you, fully charged, when you call.

We look forward to hearing from you at the number provided so we can check the provisioning on the account.

Going forward, you can find helpful information on Spam Controls and messaging at the links provided below:

Spam Controls

Premium Messaging

Text Messaging

Thank you.

KellyW@VZWSupport