Re: Unable to receive SafePass text msgs from Bank Of America
ChristinaB_VZW
Verizon Employee

Hi Baba-1975,

 

Does your new line have picture messaging enabled? I know you most likely have email, which can receive pictures, but some of these messages come through as a picture message and not a text message. This could be why you receive some and not others. 

 

Additionally, when I switched devices, I was also not getting my messages from Bank of America. I downloaded the Bank of America application and when attempting to log in, I got a message that the app did not recognize my device. This was due to the fact that I had just switched phones. Once I went through the process so the app recognized my phone, the messages started again. Please download the BOA application to see if you get the same message. 

 

Please let us know the results, thank you!

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