I already got a response from Verizon, so obviously customer service is paying attention.
And I don't care who answers my questions, I just would like an actual answer. You did not provide one. If you don't find the forum useless, then good for you, keep using it, that doesn't affect me. Please stop answering my post when you're not providing real assistance.
Actually you got a response from a moderator of the forum not a Customer Service representative and only after I had asked them to address it because they are the only ones that can.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.