Admin Moderator ; here it is what i meant by token thing....and no where the link to be provided to reset my pwd for my community account..

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I just replied back to you, eric..

ok, no problem and ive also sent you a follow request as well...

The community management or administration are probably the people who should correct the issue. I don't know if the customer service representatives have the same access.

One of my first posts when I joined the community was in reference to a mobile app version.  (You answered that one for me.) I have never found a way to navigate the labyrinth to find who really manages this forum, since it is Verizon's terms and name, but handled in design and function by Jive, who is fairly difficult to contact about website issues and community structure.