I'm sorry to learn that you are considering canceling one of your lines. I'm sure we can assist you with a resolution. You are able to contact us in different ways, just click here for that information: www.vzw.com/contactus Additionally, we can assist you here. Sometimes, people get attached to the phone number they have (I know I am). for that reason, I wanted to ask you if the user of the device might want to keep the number, and put it in their name? Please let me know, thank you. I will also be sending you a Private Note, so we can continue in this forum, if you prefer.