I see. Thank you for clearing this up for us, and no worries. We will help you figure this out. We would need to get access to your account to continue. To authenticate your account please review the following and then click the link after "Authenticate here":
If you use Messenger or Direct Message to chat with Verizon, your questions and our responses may include info about your account, including Customer Proprietary Network Information (“CPNI”), which is visible to Facebook/Twitter and may be used for their own purposes per their privacy policies (http://spr.ly/66021Qoyy / http://spr.ly/66031QoyJ).
CPNI is info available to Verizon solely by virtue of our relationship with you that relates to the type, quantity, destination, technical configuration, location, and amount of use of the telecommunications and interconnected VoIP services you purchase from us, and related billing info.
By clicking the link to continue, you agree to allow us to share your info, including CPNI, as described above. To stop sharing info including CPNI, stop using Messenger and Direct Message to chat with us. Contact Facebook and Twitter about your rights, if any, to delete info that was previously shared.
Authenticate here: http://spr.ly/66051Qoyz