Re: Personalized ring/message tones are not working

Community Manager
Community Manager

HMB33, I love my custom ringtones. Let's get this resolved for you. Even though the contact profile hasn't changed, the manner how you have them saved can be the problem. When you go to those contacts are they saved to the Cloud, Google, or the phone? I recommend deleting and re-adding the contact, then assign the ringtone.

TrinetteW_VZW

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