Our goal is to provide you with a device that works properly. We're sorry to hear about the issues you've been having. Lets dig a little further. I'm curious what are your results when you run a device health check? https://www.verizonwireless.com/support/knowledge-base-206337/
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!