Verizon Visual Voicemail app no longer compatible on Galaxy S7 after Oreo Update

justagrrlinny
Miembro

My Verizon Visual Voicemail app is no longer compatible with my Samsung Galaxy S7 after I updated to Oreo. Is there a fix for this? Whenever I get a voicemail, the app "attempts" to open but then is forced shut. I cannot reinstall the app as it no longer appears in the Google Playstore and when searching Google Chrome for it, it says my device is not compatible with the app. It was BEFORE the Oreo update. I can only hear my voicemail by dialing *86 now. Also, I have no way to disable the app to avoid the app crashing every time I receive a voicemail and I do not want to uninstall the app in case a fix comes through. Which leads me to my question...can you fix the Verizon Visual Voicemail app so that it works on the Samsung Galaxy S7 again with Oreo? And yes, I've cleared all caches and shut down and restarted my phone and it did not fix the issue.

Labels (1)

Re: Verizon Visual Voicemail app no longer compatible on Galaxy S7 after Oreo Update

kincaed
Novice

As far as I can remember the visual voicemail app used to be a standalone app you could grab from the Play Store. These days it appears to be baked into the Samsung's release of Android.

I cannot comment on why you are experiencing this. I've tested on my S7 running Android 8.0 and my Visual Voicemail is functioning normally.

Re: Verizon Visual Voicemail app no longer compatible on Galaxy S7 after Oreo Update

justagrrlinny
Miembro

I've seen another report of this same thing although I don't remember if it was on the S7. When I open the app manually I get a blank screen, then it abruptly closes. When I get a voicemail, I just get the app close message. Oreo totally messed up this app and I can't reinstall it because it's not coming up in the app store and when I find it in Chrome, it says my device isn't compatible. Sorry I updated to Oreo now. I used this app constantly and now have to deal with calling *86 to see if I have voicemails and have to deal with the ridiculous bucketload of prompts.

Re: Verizon Visual Voicemail app no longer compatible on Galaxy S7 after Oreo Update

jrh4054
Sr. Member

Welcome to the world of Oreo.

Re: Verizon Visual Voicemail app no longer compatible on Galaxy S7 after Oreo Update

justagrrlinny
Miembro

Right?!! It's like yesterday I had a working phone, then updated to Oreo, and all has broken loose in all my apps. This voicemail issue is the worst but the runner up is the badges and notifications issue. It makes no sense what they've done to it. If a notification is swiped away, the badge count (or dot, whichever is used) disappears. Say it's a busy day and you've forgotten which notifications you've swiped away, then you've got no idea which apps received notifications. Why in the world take a perfectly running notification system and destroy it? I've always loved getting the new OS's...but I detest this Oreo update. It's almost literally broken my phone.

Re: Verizon Visual Voicemail app no longer compatible on Galaxy S7 after Oreo Update

jrh4054
Sr. Member

There have been many, many Oreo objections from S8 and S9 users, who got the update first.  Their main complaint was the removal of the ability to customize the notifications.  Because of all the issues caused by these major updates, I'm still on Marshmallow (6.0.1) on my S7.  My only problem is excessive battery usage, which I can live with compared to having to do an FDR and spending hours, if not days, getting the phone back like it was. 

Re: Verizon Visual Voicemail app no longer compatible on Galaxy S7 after Oreo Update

justagrrlinny
Miembro

The more I use my apps today after the update yesterday, the more I find most every WORKING function on Nougat they have destroyed with Oreo. Just discovered my editing capability is limited to a yellow highlighter or a purple??!!! pen on images. Then there's this useless battery fully charged icon that appears on the left side of the status bar...why??? We already had a battery fully charged indicator which now is redundant next to the clock. Add the loss of user interface customization in Settings to the list too. Everything that worked, Oreo has broken. I may drive to an Authorized Samsung repair facility and have them put Nougat back on if that's possible. I'm so beyond frustrated. Wonder if anybody who created this mess of an OS is listening?

Re: Verizon Visual Voicemail app no longer compatible on Galaxy S7 after Oreo Update

KSGerber
Novice

I use the regular Voicemail app and it still works fine with Oreo. Perhaps you can try it. You get notifications of VM, no *86 needed.

Re: Verizon Visual Voicemail app no longer compatible on Galaxy S7 after Oreo Update

justagrrlinny
Miembro

UPDATE!!! Hope this fixes the issue with other folks having the same problem with Verizon Visual Voicemail.

Called Verizon Tech Support and they had me clear the Cache then the Data and restart the app. It's now working again. Thank you Verizon Gods. Smiley Happy

Re: Verizon Visual Voicemail app no longer compatible on Galaxy S7 after Oreo Update

Community Manager
Community Manager

We are glad to hear you were able to resolve your issue with your Visual Voicemail application. Should anything come up, we are here for you; find all the ways to get in contact with us by following this link, https://www.verizonwireless.com/support/contact-us/.

 

JavierMD_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

0 Me gusta