Re: Why is the Wifi on my Samsung Galaxy S8 turning off for no apparent reason?

Community Manager
Community Manager

kathy65793, ensuring your phone is working properly is important to us. I understand this isn't your post but do want to get to the root cause of your issue in the hopes of getting it resolved. There was an earlier patch to address a WiFi issue when using a certain WiFi access point but since it's still occurring on your device let's ensure we have all the details. Can you advise if this is happening on any WiFi network or only one? If happening on just one WiFi connection, can you provide us with the WiFi standard the router is using between 802.11 a/b/g/n/ac and if on 802.11n if it's 2.4GHz or 5GHz or some other frequency. If it's a dual band router using the 802.11n WiFi standard, please advise which frequency you're connecting to (2.4GHz, 5.0GHz or other)?

 

 

EbonyR_VZW

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