Believe what you want. The record speaks for itself and it is awful, and well documented. You might want to look up the track record of Sprint which at one time was a great company until they took their customers for granted. Verizon is doing the same. They've been trying to claw their way back ever since. And for the record, I don't talk to low level people at Samsung, I talk directly to very high level Verizon folks I personally know. I'm out of this stupid conversation.