Furthermore this is about taking care of your customers. Verizon did not do that with the Note 3 which is unforgivable. They made boatloads of money on us while providing no phone service. Once again their flagship phone is having problems and they are lagging behind 2 major carriers now. Finally, Verizon knows these issues exist and do nothing but deny it. This subject has been written about extensively as has been their lag time. Don't tell people to use their brains as we pay thousands of dollars a year and deserve better. T Mobile? Who cares, I pay for Verizon and their biggest competition just beat them again.