facturación

Miembro

I had a number changed on my account. Now I have been being billed for both numbers and for a new phone when I didn't purchase a new phone only changed the number? I went in to the Verizon store and asked for it to be corrected.

I was told it was corrected but looking at my bill it has still not been corrected.

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Re: billing

Asistencia al cliente

We'd love to take a closer look into this. To better assist, please meet us in a Private Note. AustinL_VZW

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Re: billing

Miembro

Have you looked into this issue further?

View solution in original post

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Re: billing

Miembro

Does communication via private note work for you?

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Re: billing

Asistencia al cliente

Of course! Please, send us a private note for an agent to take a look. - Nicholas_VZW

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Re: billing

Miembro

I noticed that Verizon was charging a additional 10.00 on a buy one get one free.  I spoke with customer service who agreed that this was not the correct way to handle it. At first said the documentation said only up too 1000.00 but upon him looking at it also realized it was not state anywhere.  I purchased a buy one get one free for the note 20 ultra.  And it should balance out not me paying a additional 240.00 for a free phone.  Anyone else experience thus issue.  Before I press it to the next level. 

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