I am sorry for the inconvenience this has caused. Please consider we are unable to guarantee the activation of a device on another carriers network. I would suggest completing a complete factory reset on the device and test the new SIM card once again. Here is a link with instructions: https://www.verizonwireless.com/support/knowledge-base-214149/. I apologize as we are unable to support the activation on another carrier further than this.
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