Re: Fitbit Flex no longer connecting after update

Sr. Member

There's no doubt that something in the recent system update has basically disabled syncing of Fitbits and apparently some other devices too. It's being widely reported on the Fitbit forums as well. This means that, while tech support are required to put us through all these troubleshooting steps (including "pairing over 4G," which to me doesn't even make sense), the end result is no help. We've all gone through the steps, I understand the necessity of that, but they're not going to resolve this situation. I hope that the device makers will be able to figure out fixes for the problem that Samsung seems to have caused. (I say Samsung, because Fitbit users on services other than Verizon are also reporting the problem.)