Considering there has been only 24 views of this thread as of this writing, not a lot of community members have read your question. This is also primarily a peer to peer public community forum and not a direct link to Customer Service. A response from the VZW reps that roam this community isn't guaranteed nor is it usually immediate to allow the community members a chance to assist.
FYI, I don't have a suggestion.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.