I know how important it is to get your pictures backed up to your computer, SUNBURST492. To best assist you, please navigate to Settings > About Phone and let me know the Baseband version and Build number you see so that I can be sure you get the right steps for your specific device and operating system version.
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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!