Re: Samsung Note 4 update issues

Community Manager
Community Manager

We want to be sure your phone is working the way it should DANDR8813. We would never want to see you disappointed and will definitely do what we can to help. I know you mentioned that the issues started after the update, which points to something with the update not completing properly. In order to rectify this, we recommend completing a factory reset on your device using these steps http://vz.to/2b3VBqx . Please let us know if you need any additional assistance.


RashadM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

0 Me gusta