Supposedly, allegedly, you are supposed to get a return box at the address of record from when your new/exchanged order is processed. Verizon is supposed to send out a text message when the box is on the way. I am two days out from 2 weeks and still haven't gotten the text message. My last contact with a rep indicated if the box doesn't arrive within the two week timeframe, to call back to CS and request a new box be sent.
All fees, taxes and incentive credits will be credited to the account within 1-2 billing cycles. Refunds will be credited back to the original form of payment...supposedly, allegedly, but no timeline was given there. I know from some other posts that some people have already gotten their refunds.