we did double check the apns. We have also dealt with other phones that were unlocked and used on another carrier and immediately after putting in the other sim cards the phone (just phone) would work and the status line would show some service. This would not even show service or working phone part. Each store kept saying it is a working phone but locked to verizon. (which works fine on verizon) were there phones that verizon has not unlocked or need the customer to call them about? or running an older android version be an issue?